Dial-Up Information

Local Access Numbers

Provider	City	Prefix	Phone No
KTIS	Kingdom Telephone Exchanges	386, 387, 254, 676, 295, 252, 236	386-7246

Installing Dial-Up

Below are some basic instructions for installing a dial-up connection manually on any computer, but first that computer must meet a few requirements. The first requirement is that a dial-up modem is installed and configured correctly configured, if not you can pick up a dial-up modem from stores like Radio Shack and Wal-Mart for around $40. Secondly you need to have your username and password that were assigned to you handy, these will be on a slip of paper given to you by the phone company when you signed up or if you cannot remember and/or find them you can contact Technical Support to get them. One thing to remember is the same dial-up connection can be installed on multiple computers, but only one of them can be online at a time, the rest will get an error message saying the username and password were denied.

There are several versions of the Internet Setup CD's out and any of the more recent ones will work on any version Windows BUT Vista, so if you have a setup CD you can simply slip that into your CD-ROM drive and follow the on-screen instructions. If you wish to pick up a setup CD just contact your local telephone office and they should have a stack handy that they can either mail out or have you pick up during normal business hours.

Windows Vista

Start off by clicking on the Start Orb and then clicking on Control Panel
After the Control Panel opens click on Network and Internet and then Network and Sharing Center
On the left hand side click on Set Up a Connection or Network
Click on Set Up a Dial-Up Connection and then click Next
For the Phone Number you need to enter your local access number
You will enter both your username and password into the appropriate boxes and make sure Remember Password is checked
You can either leave the Connection Name as it is or change it to read KTIS or MCMO
You'll then click on Connect and let the wizard complete its process.
From here one of two things will happen, either it will come back with a screen that reads The connection to the Internet is ready to use, in which you can simply hit close and you are set.
If you get a screen that says the connection failed, look for the button that says Create this Connection Anyways and get back to the Network and Sharing Center. Click on Manage Network Connections on the left hand side and then double click on your dial-up connection. Once it comes up with an error message make sure to write the error down and give Technical Support a call so that we can resolve any issue and get you online as soon as possible.

Windows XP

Start off by clicking on Start and then Control Panel
If your Control Panel has a blue background click on Switch to Classic View on the left hand side, and then click on Network Connections, if it is a white background simply double click on Network Connections
On the left hand side click on Create a new connection and this will bring up the New Connection Wizard
Click Next and then make sure the dot is next to Connect to the Internet and click Next again.
Move the dot down to Set up my connection manually before clicking Next
Make sure the dot is next to Connect using a dial-up modem before clicking Next
For the ISP name you can enter either KTIS or MCMO and click Next
You must enter your local access number into the phone number box here before clicking Next
Enter both your username and password in the respective boxes and confirm your password as well, then click Next
You may place a checkmark in Add a shortcut to this connection to my desktop if you would like, but this is optional.
Click Finish

Common Dial-Up Problems

Here is a list of the most common Dial-up error messages that you can receive and the best solutions for each one. Any errors that you come across that are not listed here should be written down and then directed to the technical support for possible solutions.

680

Problem:
There is no dial tone. Error 680

Solution:
There are a few reasons for a 'no dial tone' message on a dial-up modem. One of them could simply be that there is no phone cord plugged into the modem or the cord is plugged into the wrong spot. Double check all of the physical connections to make sure cables are plugged in, and try moving it from one spot to the other. If you still have trouble check the wall outlet the modem is plugged into by plugging a phone there and making sure you get a dial-tone. If not your jack may have gone bad and simply needs to get fixed if all of that is OK then the only option left is that the modem hardware has gone bad. Major causes of this are power outages, power surges and any kind of lightning strike. Faulty wiring inside the house can cause surges along the phone lines and can take a modem out of service very easy, so if this message happens a lot it might be a good idea to check the wiring.

To replace the modem you would want to either call the KTIS buisness office or stop by any local department store (Wal-Mart or Radio Shack) and look for a 56k dial-up modem. They will probably run close to $50 and come with easy to follow instructions on replacing the card inside your PC. Another option is to take your computers tower to any repair shop and have a technician there replace it.

691

Problem:
Access Denied because Username and/or Password is invalid on the domain. Error 691

Solution:
All that needs to be done is to check the username and password fields for the dial-up connection. If possible try and clear out all of the information and reenter it in there double checking everything to make sure its entered correctly. If you are absolutely sure you have entered the information correctly call technical support or your local business office and double check the information with them.

756

Problem:
This connection is already being dialed. Error 756

Solution:
This simply means that something did not let the connection die, it could be hardware or software but it can be resolved easily by simply rebooting the computer.

Disconnecting

Problem:
Dial-up connection keeps disconnecting after XX minutes

Solution:
This can be managed one of two ways, but neither of them is a guaranteed fix for the problem. The underlying issue for this is the quality of the phone lines between you and the computer your dialing up too, the older the lines the worse the signal gets and so the higher the chance for disconnects. One change you can make to the connection to possibly manage the issue is to slow the modem down some so it creates a more stable connection at a slightly slower speed then a highly unstable one at a higher speed. Follow the directions here for your operating system.

Another possible cause for this issue as well as a possible way to manage the problem is to make sure all Software firewalls are turned off on your machine. Any software suite for Anti-Virus such as Norton or McAfee come with a Software firewall so we need to make sure to turn that off, as well as any other firewall software such as Zone Alarm.